FAQ
Product information
Frequently asked questions about our products.
What to do if i have a question about a product?
Our webshop is led by windsurf-professionals, you can contact us trough our contact form. We like to talk about windsurfing!
Can I receive personalized advice on choosing the right windsurf equipment?
Absolutely! We understand that selecting the right windsurf equipment is crucial for your experience and performance. Our team of experienced windsurf enthusiasts is available to provide personalized advice based on your skill level, preferences, and surfing goals. You can contact us via email, phone, or whatsapp! We're here to help you make the perfect choice for your windsurfing journey.
What should I do if a product is out of stock?
If a product you're interested in is out of stock, don't worry – there's still a good chance we can fulfill your order. We often have the ability to restock items quickly or may have alternative solutions to meet your needs. Please send us an email with the details of the product you're interested in. Our team will check the availability and get back to you with options, including estimated restock dates or similar product recommendations. We're committed to helping you find the best surf equipment, even when immediate availability is a challenge.
Do you offer parts for windsurf boards?
Yes, You can find the FMX racing board parts on our website under the parts section. If a part you are looking for is not in our webshop, please contact us.
Payments & Ordering
Frequently asked questions about payments and ordering items.
What are the available payment options?
For the most up-to-date payment options you can check the shopping cart.
Can I pay for my order using CreditCard?
Yes you can, we offer payment options for various credit card types.
Can I pay for my order using PayPal?
Yes, PayPal is one of our payment options.
What should I do if my discount code isn't working?
- Check Validity: Ensure that the discount code is still valid. Most codes have an expiration date.
- Review the Terms: Some discount codes are valid only for certain products or categories. Read the terms of the code to see if your order qualifies.
- Verify for Typing Errors: Make sure you have entered the code correctly. Discount codes are often case-sensitive.
- Contact Customer Service: If the above steps do not work, please contact our customer service. They can assist in activating the code or provide an alternative solution.
Shipping & Delivery
Frequently asked questions about our shipping and delivery pollcies.
Do you ship internationally?
Currently, we ship throughout Europe. Please check our shipping options for details. You can always send us an email to discuss the possibilities to ship an item to your location.
What happens if my order is delayed?
If there is an unexpected delay in shipping your order, we will contact you via email to inform you of the situation and provide an updated delivery estimate.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service immediately with photographic evidence of the damage. We will provide instructions for returning the item and arranging a replacement or refund.
Contact Us
Couldn't find an answer to your question?
Feel free to contact us.